Mentor Portal

Announcements and Notifications

Two separate inboxes that are easy to confuse. Notifications are things that happened to you. Announcements are things an incubator wants you to know.

4 min readWritten for: Mentors who would rather not miss a booking request

What you will learn

  • The difference between the two, and why they are separate
  • Which events actually generate a notification
  • What to check when you think you have missed something

Two different inboxes#

Notifications: things that happened, most of which you may need to act on.
NotificationsAnnouncements
Comes fromThe platform, about youAn incubator you are associated with
Typical contentA new booking, a cancellation, a payout updateCohort dates, demo day, program logistics
Needs actionOftenRarely
WhereOverview → NotificationsNetwork → Announcements

What generates a notification#

  • A mentee books a session with you
  • A session is cancelled or rescheduled by either side
  • An incubator or investor invites you to an association
  • A withdrawal changes state - approved, processing, completed
  • A mentee leaves a review

The booking notification is the one that matters

A booking request left sitting is a mentee waiting. If you only watch one thing here, watch that - everything else can be caught up on later.

Announcements#

Announcements arrive from incubators you have an active association with. They are broadcast rather than addressed to you, and they stop when the association ends.

Empty until you hold an incubator association - there is nobody to broadcast to you before then.

Good to know

An empty Announcements page is normal for a mentor working directly with founders. It fills up only once an incubator association exists.

When you think you missed something#

  1. 1

    Check Bookings, not Notifications

    Bookings is the source of truth for sessions. A notification is a prompt about a booking, not the booking itself.

  2. 2

    Check the payment badge

    An unpaid booking never enters your pending queue, so it can look like a request that never arrived.

  3. 3

    Check your verification state

    A suspended profile stops receiving new bookings entirely, which reads as silence rather than as an error.

Notification preferences are in your account settings, shared across every role you hold rather than specific to mentoring.

Check whether the association is genuinely ended rather than merely inactive. Ending it stops the broadcasts.

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