Mentor Portal

Dashboard and Analytics

The dashboard answers ‘what needs me today’. Analytics answers ‘is this working’. They are different questions and it is worth not confusing them.

5 min readWritten for: Mentors checking how the practice is actually going

What you will learn

  • What each dashboard card counts
  • Which numbers are leading indicators and which are lagging
  • Why the dashboard can disagree with your Bookings list
  • What to actually do about a low rating or a thin pipeline

The dashboard#

Four cards across the top, then the two lists you act on: booking requests waiting for a decision, and sessions coming up.

A triage screen. Everything on it is a link to the page that owns it.
CardWhat it countsWhat it tells you
Total sessionsSessions you have marked completeVolume - and whether you are closing sessions out
Available balanceWithdrawable earningsWhat you can actually take out today
RatingAverage of mentee reviewsQuality, once you have enough reviews to mean anything
Active menteesPeople currently working with youDepth rather than churn

If the dashboard disagrees with your Bookings list

The dashboard counts completed sessions. Sessions that happened but were never marked complete are missing from every card here - and from your earnings. That is almost always the explanation.

Analytics#

Analytics is the longer view: how sessions, ratings and earnings move over time rather than what they are right now.

Trends over time, which is the only way ratings and volume mean anything.
  • Session volume over time - is demand growing or was one good month an outlier
  • Completion and no-show rates - a rising no-show rate usually means bookings are too easy or too far out
  • Ratings over time - a single bad review matters less than a direction of travel
  • Earnings by period - the number that actually decides whether this is worth your evenings

Reading it honestly#

A thin pipeline

Usually supply, not demand. Check availability first, then whether your session types are active, then whether your headline says anything specific. Mentors conclude ‘there is no demand’ long before they have made themselves properly bookable.

A high no-show rate

Often a symptom of booking too far ahead or pricing an intro call at zero. Both make it costless to forget.

A falling rating

Look at which session type the low ratings attach to. A 30-minute intro judged as though it were a deep dive is a positioning problem, not a quality one.

You have no reviews yet. Ratings only appear once mentees have left them, and a handful of early reviews will swing it violently - do not over-read the first few.

It counts completed sessions only. Confirmed, pending and unclosed sessions are not in it.

Yes. Every session counts regardless of who booked it or who paid.

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