Getting Verified
Verification is the gate in front of everything else in the Mentor Portal. This page explains the four states a profile can be in, what each one closes off, and how to get out of the ones you do not want.
What you will learn
- The four verification states and what each one blocks
- Why a pending mentor is invisible rather than merely unranked
- What rejection means and what to do about it
- How suspension differs from rejection
Why this gate exists#
Mentors are paid by founders who often cannot check the claims on a profile. Verification is the platform standing behind those claims: an administrator reads the profile and decides whether this person should be sellable to the ecosystem. Because the whole marketplace depends on it, the gate is placed in front of discovery rather than behind it.
The four states#
| State | In the marketplace? | Can be booked? | Can be invited by an incubator or fund? |
|---|---|---|---|
| Pending | No | No | No |
| Verified | Yes | Yes | Yes |
| Rejected | No | No | No |
| Suspended | No | No | No |
Pending is not a queue position
A pending profile is not ranked lower - it is absent. Nothing surfaces it: not search, not filters, not a direct link from someone who already knows you.
What happens while you are Pending#
Everything inside the portal works. You can build session types, set availability, create packages and add payout details. What does not work is anything that requires somebody else to see you.
- You are not listed in the mentor marketplace
- Your profile cannot be opened by a mentee browsing for help
- No session can be booked with you
- Incubators and funds cannot send you an association invitation
- Your existing settings are preserved and take effect the moment you are verified
Rejected#
Rejection is a request for a better submission, not a permanent refusal. It comes with a reason, and the usual reason is that the profile did not give the reviewer enough to verify - no operating history, no specifics, nothing checkable.
- 1
Read the reason
It is attached to the decision and tells you what was missing.
- 2
Fix the profile
Add concrete detail: where you operated, what you actually did, which problems you have solved. Vague claims are what gets rejected.
- 3
Ask to be reviewed again
Once the profile is materially better, an administrator can move you back to Pending and re-review.
Suspended#
Suspension is different in kind from rejection. Rejection means ‘we could not verify this profile’. Suspension means ‘we verified you and something has since gone wrong’ - typically a complaint under review. It removes you from the marketplace while it is investigated and can be lifted.
Careful
Suspension does not silently cancel your confirmed sessions. Check your Bookings page and contact the mentees yourself rather than assuming the platform has told them.
For administrators#
Verification is handled from the super-admin portal, not from inside the Mentor Portal. The queue defaults to profiles awaiting review.
- 1
Open the mentor review queue
It lists pending profiles by default; you can widen it to audit every state.
- 2
Open a profile
Read the expertise, approach and background together - they are what you are actually verifying.
- 3
Set the state
Verified opens the marketplace. Rejected and Suspended both take a reason, and that reason is what the mentor sees.
Nothing else grants verification
There is no self-serve path and no automatic approval after a waiting period. If nobody works the queue, every mentor who signs up stays invisible forever.
Check your verification state first - a suspension removes you from the marketplace. If you are still Verified, check that you have at least one active session type and some availability, because a mentor with nothing bookable is easy to mistake for a mentor who is missing.
No. Once verified you stay verified until an administrator changes it.
